Egm report e-Government and New Technologies: Towards Better Citizen

 

Objectives 

 

The goal of the Meeting was to further the thinking of the United Nations and multiple 

stakeholders on how citizen engagement and ministry capacity building for e-government in 

developing and developed countries can help accelerate economic growth and citizen 

satisfaction leading to good governance. The Meeting explored and identified issues and 

challenges facing governments and citizens, civil society and the private sector in their quest 

for greater citizen engagement and MDGs implementation through the utilization of the latest 

technologies.  

The Meeting also helped to identify the major issues and trends in citizen engagement 

within e-government with the goal of improving effective and efficient planning, decision 

making, implementing, and monitoring and evaluation process of all levels of government. 

The meeting explored ways of citizen engagement towards invigorating accountability, 

transparency and the delivery of services as well as the role of social media applications by 

reviewing existing approaches worldwide and analyzing the structural and process changes 

associated with current e-government development. The experts presented papers and held 

meaningful discussions on the themes outlined in this summary report.  

The Meeting was organized with the following objectives in mind:  

•  Review current research, including policies, concepts and approaches of citizen 

engagement and e-government for good governance and MDGs implementation; 

•  Explore the challenges and barriers to effective citizen engagement in developing 

and developed countries; 

•  Assess existing the role and perspectives of e/m applications and social media 

networks for better citizen engagement and MDGs implementation in various 

regions and countries; 

•  Map innovative approaches, best practices and lessons learned of citizen engagement 

tools and applications for better public administration and MDGs implementation 

and explore reasons for their success and failure.  

 

In addition to the opening plenary session, there were five thematic sessions over the two 

days on selected topics on citizen engagement for good governance. Each session included 

presentations followed by general discussions. Thematic areas for presentation include the 

following: 

•  Plenary: The Macro view of e-Government: The why & how for good governance 

through citizen engagement. 

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e-Government and New Technologies: Towards better citizen engagement for development 

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•  Session I: New technologies & citizen engagement: Practices and impacts from 

country cases  

•  Session II: New technologies & citizen engagement: Government strategies, 

perspectives and capacities for change 

•  Session III: New technologies & citizen engagement: Perspectives of non-

government stakeholders  

•  Session IV: New technologies & citizen engagement: Strategies and capacity 

building for knowledge management 

•  Session V: Creating an Action Agenda for better citizen engagement through ICT for 

development.  

 

The final session was dedicated to a two-hour brainstorming session by experts and 

participants on the above thematic areas in order to identify key issues and recommendations 

for follow-up to the United Nations agenda on citizen engagement through ITC for 

development and good governance.