Effective School Management

EXERCISE 5: Role Revision Strategy
This technique is usually used with individuals and is described for such, but
it can readily be adapted for intergroup application. There are seven steps
which may be grouped as follows:
Steps
1
problem identification
2

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MANAGING CONFLICT
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3
problem communication
4
5
6
negotiating resolutions
7
Step 1
The facilitator asks each participant to produce a list of the things he or she
would like the other person(s) to
(1) do less of;
(2) do more of; and
(3) continue doing as now.
These things should be specific actions or behaviours. The list should include
everything salient to the situation; nothing important should be suppressed.
Step 2
The participants then mark their own list to indicate how strong is their desire
for change in each item listed, in order to facilitate improved collaboration.
Step 3
The participants read each other’s lists and through discussion seek to clarify
the changes that the other person(s) are demanding. The facilitator may well
say: ‘Can you give a specific example of when “X” has happened in the past,
and you don’t want it to happen in the future?’
Step 4
Each participant thinks for about two minutes about what the other