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User Centricity
–
indicates to what extent (information about) a service is
provided online and how this is perceived.
▪
Transparency
–
indicates to what extent governments are transparent
regarding: i) their own responsibilities and performance, ii) the process of
service delivery and iii) personal data involved.
▪
Cross-Border Mobility
–
indicates to what extent EU citizens and businesses
can use online services in another country.
▪
Key Enablers
–
indicates the extent to which five technical pre-conditions are
available online. There are: Identification (eID), Electronic documents
(eDocuments), Authoritative Sources, and Digital Post. Digital Post refers to the
possibility that governments communicate electronically-only with citizens or
entrepreneurs through e.g. personal mailboxes or other digital mail solutions.
These top-level benchmarks are measured using a life-events (e.g. mystery shopping)
approach. Eight life events are included in the overall eGovernment performance
score. Four of these life events were measured in 2013, 2015 and 2017 and the other
four were measured in 2012, 2014, 2016, and again in 2018. The life events
measured in 2017 were Regular business operations, Moving, Owning and driving a
car and Starting a small claims procedure. The life events measured in 2018 are
Business start-up, Losing and finding a job, Family life and Studying.
Source:
eGovernment Benchmark Report 2018 Country Factsheet
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6
Digital Government Factsheets - Portugal
Digital Government Highlights
Digital Government Political Communications
Portugal signed the
Digital 9 (D9
) charter in November 2018, thus integrating into the
network of advanced digital nations that includes Canada, Estonia, Israel, Mexico, New
Zealand, South Korea, United Kingdom and Uruguay. In signing this charter, Portugal
committed itself to working towards the following principles: user needs; open
standards; open source; open markets; open government; connectivity; teach
children to code; assisted digital and commitment to share and learn.
Digital Government Legislation
Law no. 46/2018
was adopted, which established the legal regime for the security of
cyberspace, transposing
Directive 2016/1148
of the European Parliament, and of the
Council of 6 July 2016 on measures to ensure a common level of network and
information security throughout the Union.
Digital Government Governance
In 2018, Ms. Mariana Vieira da Silva took office as the Minister of the Presidency and
of Administrative Modernisation. The
Minister of the Presidency and of Administrative
Modernisation
is responsible for the modernisation of public administration and digital
government.
Digital Government Infrastructure
The
ePortugal portal
, launched in February 2019, replaced the Citizen Portal as the
main channel for accessing digital services offered by the public administration. It is
the central repository for all services dedicated to citizens and companies, and in
addition a directory of addresses, websites and mobile applications of the Public
Administration. ePortugal is dynamic and adaptable to each user, offering several
customisation options and a reserved area that allows each user to access different
information regarding their relationship with the Public Administration. It has
developed a strong focus on accessibility and usability, providing innovative support
mechanisms such as the chatbot SIGMA and the possibility of taking digital queue
tickets for onsite public services through the Citizen Map.
Digital Government Services for Citizens and Businesses
▪
The Mobile Medical Electronic Prescription (PEM Mobile), launched in February
2019 by the Shared Services of the Ministry of Health (SPMS), is a mobile
application that allows physicians to perform medical prescriptions using their
smartphones. The PEM Mobile is a solution for in-home consultations or when
the physician is away from the patient, allowing health professionals to issue
medical prescriptions in a secure way.
▪
The Citizen Map
–
which provides geo-location and information for all
Portuguese public services - is now available at
mapa.eportugal.gov.pt
, and a
new standalone app will soon be launched.
▪
The new Social Security + Close mobile app launched in December 2018
provides an easier and simpler way for Citizens and Companies to access Social
Security services wherever they are and whenever they want. This app is
available for both Android and iOS and allows users to:
o
See the amount to receive/the expected date of payment of social
benefits, such as unemployment benefit, sickness benefit, maternity and
paternity allowance, etc.;
o
Access the Social Security Direct message box;
o
Synchronise the Social S
ecurity events calendar with the mobile device’s
calendar.
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