3.1 DIGITAL GOVERNMENTS LEAD TO THE
FOLLOWING:
i. Improved efficiency and productivity of Gov-
ernment: ICTs can improve communication and
collaboration in Government and digitisation of
key processes, thereby improving the functioning
of Government.
ii. Improved citizen services with e-Government:
ICTs can improve the e-government infrastructure
and provide a stable and secure platform for better,
faster, cheaper, efficient and secure services for cit-
izens and businesses. ICTs also enable improved
citizen engagement with government.
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