Digital economy blueprint

Digital Citizenship

The need for electronic ID will require massive chang-

es to regulations, laws and citizen trust and culture.

 “While e-government began with bringing services 

online, the future will be about the power of digital 

government to leverage societal innovation and resil-

ience and to transform governance to better achieve 

the SDGs.”

Social media and mobile platforms are replacing tra-

ditional channels as a means to interact with govern-

ment, report concerns and provide feedback. Mobile 

services, such as Apps and SMS, enable people to 

access the services they need in a more convenient 

and targeted way. These e-participation tools also en-

courage greater collaboration with citizens by involv-

ing them in decision making, policy setting, budget 

prioritisation, problem solving and the co-design of 

services.

22

---

1.0 INTRODUCTION