Digital economy blueprint

MARKET CONDUCT AND CONSUMER 

PROTECTION:

 

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Who regulates online consumer protection in your 

jurisdiction (ministry, regulatory body, etc.)? Is 

there a dedicated regulatory body or unit for online 

consumer protection?

 

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Has online consumer protection been incorporated 

into existing consumer protection laws, or does a 

law specific to online consumer protection exist?

 

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If not, are there new draft laws, regulations, or 

policies that address online consumer protection 

issues?

 

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Who is responsible for enforcement of consumer 

protection laws and regulations within your juris-

diction?

 

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When disputes arise, is the enforcement mecha-

nism in your jurisdiction able to resolve these is-

sues in a fair and timely way?

 

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Has your country adopted or encouraged an online 

dispute resolution (ODR) framework? Are ODR 

mechanisms commonly used within the local busi-

ness community?

 

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Do businesses self-regulate to ensure consumer 

protection?

 

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Are there existing avenues for public-private di-

alogue on online consumer protection? Are there 

currently opportunities for the private sector to 

work alongside regulators and policymakers to 

create and uphold consumer protection laws?

 

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Are businesses notified when a draft law is being 

developed, and is there an established process for 

providing comments?

 

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Have you engaged with frameworks regulating 

consumer protection at the regional or internation-

al level?