Cyber Crime and Cyber Terrorism

Command & Control
—Specialist knowledge may be required to manage the 
incident and ensure all necessary actions are taken to minimize the disruption to 
the business and ensure all interested parties are informed of actions being taken 
(including customers, clients, suppliers, and regulators). This can also include 
costs associated with external PR agencies to manage communication to the 
wider community and finally will include costs associated with the provision of 
Credit Protection Services to those affected.
As highlighted above in “Command & Control” the wider cover provided by some 
cyber polices extends to the public relations cost that can result from a business that 
is exposed as having a cyber breach. A company’s reputation can be quickly soured 
as customers lose confidence in their security. Having a speedy and professional PR 
Team to help manage the crisis and restore customers confidence is paramount in the 
digital age.
WHO OFFERS CYBER LIABILITY INSURANCE AND WHAT 
SHOULD CUSTOMERS LOOK OUT FOR?
Cyber Liability Insurance has existed in the insurance market for a number of years 
but it is only the proposed changes in legislation, increased usage of mobile elec-
tronic devices and a series of high profile cyber attacks that have brought Cyber 
Liability Insurance to the forefront of businesses and broker’s attention. Choosing 
the right broker who understands the covers and the exposure is paramount in ensur-
ing a business has adequate protection.
As the need for meaningful Cyber Liability protection grows there is no shortage 
of market capacity for this product. The established markets for this cover include 
AIG, Hiscox, ACE, Chubb, and Zurich; however, choosing the right policy is key 

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Conclusion
to ensuring adequate cover is provided. A comprehensive Cyber Liability product 
should give cover for the following key areas:
• Defense Cost & Damages covered for First and Third Party losses
• Business interruption for Server Downtime
• A Forensic Investigation and Support Service to manage a breach and help 
restore a company’s system
• A Public Relations response service to help mitigate negative publicity 
following a cyber breach
• Cover offered in respect of Cyber Extortion
It is important also to consider if the provider offering the Cyber liability product 
understands the Cyber “space” they are operating within. Responding effectively to 
the threat is of paramount importance and understanding the process for notification 
and management will offer confidence to the purchaser that should the need arises, 
everyone will understand what will happen.