Customer Care Stundet: Muhriddin Husenov

Customer Care

Stundet:Muhriddin Husenov

Group: MMT 72/22

Plan

• What is customer care?
• Why customer care is important?
• Who should handle customer care?

What is customer care?

Customer care is when companies treat their customers with respect and kindness and build an emotional connection with them. It’s something that can—and should—be handled by everyone on the team, not just a customer service representative or a customer success manager

Why customer care is important

• Improves brand reputation
• Strengthnens customer
• Reduces churn
• Gain more customers with good feedbacks of clients

Who should handle customer care?

• A helpful nature
• Active listening
• Quick decision-making

• Problem-solving
• Friendliness and empathy

Thank you for your attention