Cross cultural understanding: a handbook to understand others’ cultures

GLOSSARIES 
 
active listening
- listening very attentively and empathizing and 
reflecting back understanding through body language and usually 
words too. 
adaptors
- small signals given when anxious or when behaving in 
a way that does not comfortably match the feelings, for example 
lip-biting or face-touching, which are self-comforting signals. 
alerting/announcement gestures
- indicating need to speak, for 
example raising a hand, or taking a breath and lifting the 
shoulders. 
anthropology
- the study of humankind in all respects - especially 
culturally, socially and in evolutionary terms, and how these key 
aspects inter-relate.