Convenience

References:
Emily Thornton, “Managing Through a Crisis:
The New Rules,”
BusinessWeek
, www.businessweek
.com, accessed on January 1, 2014; Anthony Portuesi,
“Leading in a Recession: An Interview with Jack Hayhow,”
Driven Leaders
, February 24, 2009, http://drivenleaders.com,
accessed on January 1, 2014; Jim Donald, “Guest Post:
Former Starbucks CEO’s Tips for Tough Times,”
Fortune
,
http://postcards.blogs.fortune.cnn.com,
accessed
on
January 1, 2014; Ellen Davis, “Retail Execs Offer Insights on
Leadership in Tough Economic Times,”
NRF Annual 2009
Convention Blog
, January 15, 2009, http://blog.nrf.com,
accessed on January 1, 2014; and “In Tough Times, Bosses
Need to Get Out and Talk to Employees,”
USA Today
,
August 4, 2012, p. B1.
TOUGH TIMES, TOUGH CHOICES (Continued)
Helpful__ __ __ __ __ __ __ __ Frustrating
8 7 6 5 4 3 2 1
Tense __ __ __ __ __ __ __ __ Relaxed
1 2 3 4 5 6 7 8
Boring __ __ __ __ __ __ __ __ Interesting
1 2 3 4 5 6 7 8
LPC theory
A theory of
leadership that
suggests that the
appropriate style of
leadership varies
with situational
favorableness
LPC measure
The measuring scale
that asks leaders to
describe the person
with whom he or she
is able to work least
well (the
least-
preferred coworker
,
or LPC)
336
Part 4:
Leading
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The leader’s LPC score is then calculated by adding up the numbers below the line
checked on each scale. Note in these three examples that the higher numbers are
associated with positive qualities (helpful, relaxed, and interesting), whereas the negative
qualities (frustrating, tense, and boring) have low point values. A high total score is
assumed to reflect a relationship orientation on the part of the leader, and a low score
a task orientation on his or her part. The LPC measure is controversial because researchers
disagree about its validity. Some question exactly what an LPC measure reflects and
whether the score is an index of behavior, personality, or some other factor.
17