Convenience

482
Part 5:
Controlling
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• Key decisions that must be made as part of
operations systems design relate to the prod-
uct–service mix, capacity, and facilities.
3.
Discuss organizational technologies and their role
in operations management.
• Technology also plays an important role in
quality.
• Automation is especially important today.
• Numerous CAM techniques are widely
practiced.
• Robotics is also a growing area.
• Technology is as relevant to service organi-
zations as it is to manufacturing
organizations.
4.
Identify and discuss the components involved in
implementing operations systems through supply
chain management.
• After an operations system has been designed
and put in place, it must then be implemented.
• Major areas of interest during the use of
operations systems are purchasing and inven-
tory management.
• Supply chain management is a comprehensive
view of managing all these activities in a more
efficient manner.
5.
Explain the meaning and importance of managing
quality and TQM.
• Quality is a major consideration for all man-
agers today.
• Quality is important because it affects compe-
tition, productivity, and costs.
• TQM is a comprehensive, organization-wide
effort to enhance quality through a variety of
avenues.
6.
Explain the meaning and importance of managing
productivity, productivity trends, and ways to
improve productivity.
• Productivity is also a major concern to managers.
• Productivity is a measure of how efficiently an
organization is using its resources to create
products or services.
• The United States is a world leader in individ-
ual productivity, but firms still work to achieve
productivity gains.
DISCUSSION QUESTIONS