Convenience

Chapter 12:
Communication in Organizations
3 8 3
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2.
Identify the basic forms of communication in
organizations.
• Interpersonal communication focuses on com-
munication among a small number of people.
• Two important forms of interpersonal com-
munication, oral and written, offer both
unique advantages and disadvantages.
• The manager should weigh the pros and
cons of each when choosing a medium for
communication.
• Communication networks are recurring pat-
terns of communication among members of a
group or work team.
• Vertical communication between superiors
and subordinates may flow upward or
downward.
• Horizontal communication involves peers and
colleagues at the same level in the organization.
3.
Describe the role of digital communication in
organizations.
• There are several basic levels of information
systems:
• Transaction-processing systems
• Systems for various types of workers
• Basic management information systems
• Decision support systems and executive
support systems
• Artificial intelligence, including expert
systems
• Intranets and extranets are also growing in
popularity.
• Electronic communication is having a profound
effect on managerial and organizational
communication.
4.
Discuss informal communication, including its
various forms and types.
• The grapevine is the informal communication
network among people in an organization.
• Management by wandering around is also a
popular informal method of communication.
• Nonverbal communication is expressed
through images, settings, and body language.
5.
Describe how the communication process can be
managed to recognize and overcome barriers.
• Managing the communication process entails
recognizing the barriers to effective communica-
tion and understanding how to overcome them.
• Barriers can be identified at both the individual
and organizational levels.
• Likewise, both individual and organizational
skills can be used to overcome these barriers.
DISCUSSION QUESTIONS