Convenience

f
product layout, 463, 463
f
product life cycle, 75–76, 76
f
product-service mix, 462
profit sharing, 314
program, 85, 85
t
programmed decision, 101
project, 85, 85
t
psychological contract, 262–263, 263
f
Psychology and Industrial Efficiency
(Munsterberg), 14
punishment, 304
purchasing management, 471–472
Q
quality
defined, 473
dimensions of, 474
t
importance of, 474–475
meaning of, 473–474
total quality management (TQM), 475–478,
475
f
, 477
t
quality assurance, 475.
See also
total quality
management (TQM)
quantitative management perspective, 17–19
defined, 17
management science and, 17–18
operations management and, 18
today, 19
quota, 54
R
radical innovations, 211
rate busters, 15
ratio analysis, 440
rational decision making, 104–111
alternative implementation, 106
t
, 108–109
alternative selection, 106
t
, 108
classical decision model, 104, 104
f
evaluating alternatives, 106
t
, 107, 107
f
evidence-based management as, 110–111
follow up and evaluation, 106
t
, 109–110
identify alternatives, 105–107, 106
t
recognizing need for decision, 105, 106
t
steps in, 105–110, 106
t
, 107
f
raw materials inventory, 472, 472
t
reactive change, 195
realistic job preview (RJP), 233
recency error, 238–239
reciprocal interdependence, 171
recruiting, 232
reengineering, 204, 207
f
.
See also
business
process change
referent power, 331
regulations, rules and, 85
t
, 86
regulators
defined, 40
task environment and, 40
f
regulatory agencies, 40
reinforcement perspectives on motivation,
304–307
explained, 304
kinds of, 304, 306
providing, in organizations, 306–307
reinforcement theory, 304
related diversification, 77–78
relevant information, 366
replacement chart, 232
reporting relationships, 166–167
Republic
(Plato), 11
resistance to change
overcoming, 198, 200–201, 201
f
understanding, 197–198
resolving conflict, 414
resource deployment, 72
reward power, 330
reward systems
defined, 310
executive compensation, 314–316
incentive, 311–312
merit, 311
to motivate performance, 310–316
new approaches to, 316
team and group incentive, 312–314
risk propensity, 115, 268
robot, 468
robotics, 468
role
ambiguity, 402–403
conflict, 403
defined, 402
516
Subject Index
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demands, stress and, 275–276
overload, 403
structure, 402
rules and regulations, 85
t
, 86
S
salary, 240
Sarbanes-Oxley Act of 2002, 46
satisficing, 112
SBA financial programs, 145
scalar principle, 167
Scanlon plan, 313
scientific management, 11
defined, 12
steps in, 13