Convenience

F I G U R E 1 4 . 2
Levels of Control
Managers use control at several different levels. The most basic levels of control in
organizations are strategic, structural, operations, and financial. Each level must be
managed properly if control is to be most effective.
structural control
Concerned with how
the elements of the
organization’s
structure are serving
their intended
purpose
strategic control
Focuses on how
effectively the
organization’s
strategies are
succeeding in
helping the
organization meet its
goals
controller
A position in
organizations that
helps line managers
with their control
activities
Chapter 14:
Basic Elements of Control
4 3 1
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formerly responsible for checking product quality at the end of the assembly process, was
eliminated. Next, all operating employees were encouraged to check their own work and
told that they would be responsible for correcting their own errors. As a result, Whistler
has eliminated its quality problems and is now highly profitable once again.
Steps in the Control Process
Regardless of the type or levels of control systems that an organization needs, each
control process has four fundamental steps.
12
These are illustrated in Figure 14.3.