Convenience

F I G U R E 1 2 . 1
The Communication Process
As the figure shows, noise can disrupt the communication process at any step.
Managers must therefore understand that a conversation in the next office, a fax
machine out of paper, and the receiver’s smartphone being out of service may all
thwart the manager’s best attempts to communicate.
relevant
information
Information that is
useful to managers
in their particular
circumstances for
their particular needs
366
Part 4:
Leading
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message is being transmitted to you is the printed page. Common channels in organiza-
tions include meetings, e-mails, memos, letters, reports, and phone calls. After the
message is received, it is decoded back into a form that has meaning for the receiver.
As noted earlier, the consistency of this meaning can vary dramatically. In many cases,
the meaning prompts a response, and the cycle is continued when the same steps are
used to send a new message back to the original sender.
“Noise” may disrupt communication anywhere along the way. Noise can be the sound
of someone coughing, a loud truck driving by, or two people talking close at hand. It can
also include disruptions such as a letter lost in the mail, a dropped cell phone call, an
e-mail misrouted or infected with a virus, or one of the participants in a conversation
being called away before the communication process is completed.
FORMS OF COMMUNICATION IN ORGANIZATIONS
Managers need to understand several kinds of communication that are common in orga-
nizations today.
7
These include interpersonal communication, communication in net-
works and work teams, organizational communication, and electronic communication.