Convenience

content perspectives
address the ques-
tion “What factors in the workplace motivate people?” Labor leaders often argue that
workers can be motivated by more pay, shorter working hours, and improved working
conditions. Meanwhile, some experts suggest that motivation can be more effectively
enhanced by providing employees with more autonomy and greater responsibility.
5
Both of these views represent content views of motivation. The former asserts that
motivation is a function of pay, working hours, and working conditions; the latter
suggests that autonomy and responsibility are the causes of motivation. Two widely
known content perspectives on motivation are the needs hierarchy and the two-factor
theory.
Search for ways
to satisfy need
Choice of
behavior to
satisfy need
Determination of
future needs and
search/choice for
satisfaction
Evaluation of
need satisfaction
Need or
deficiency
©
C
en
gag
e
Le
ar
nin
g
F I G U R E 1 0 . 1
The Motivation Framework
The motivation process progresses through a series of discrete steps. Content,
process, and reinforcement perspectives on motivation address different parts of this
process.
content
perspectives
Approach to
motivation that tries
to answer the
question “What
factors motivate
people?”
Chapter 10:
Managing Employee Motivation and Performance
2 9 5
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