Convenience

222
Part 3:
Organizing
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C H A P T E R
8
Managing Human
Resources in Organizations
Learning Outcomes
After studying this chapter, you should be able to:
1
Describe the environmental context of human resource management, including its strategic importance
and its relationship with legal and social factors.
2
Discuss how organizations attract human resources, including human resource planning, recruiting,
and selecting.
3
Describe how organizations develop human resources, including training and development,
performance appraisal, and performance feedback.
4
Discuss how organizations maintain human resources, including the determination of compensation
and benefits and career planning.
5
Discuss the nature of diversity, including its meaning, associated trends, impact, and
management.
6
Describe labor relations, including how employees form unions and the mechanics of collective
bargaining.
7
Describe the issues associated with managing knowledge and contingent and temporary
workers.
Management in Action
No Company for Old-Fashioned Management
“Anything that requires knowledge and service gives us a reason to be.”