Complete these sentences with words from the list

Complete these sentences with words from the list.
immediate user-friendly efficient time-saving accurate personal convenient up-to-date


1 Your home page is really easy to use. It’s user-friendly.
2 How up-to-date is this data? It seems to be for last month.
3 Can you give me an immediate reply on this, as I need to know straight away?
4 The new supermarket is very easy to get to from my house. It’s really convenient_for me.
5 These figures don’t seem to be accurate. I’ve found at least two mistakes.
6 The engine on my new car is so efficient. It does more miles than my last one with the same amount of petrol.
7 We will not pass on any of your personal details to other companies without your permission.
8 These new time-saving procedures have really reduced the hours everyone spends on paperwork.


Complete these sentences with words from the list. Change the form of the word if necessary.
guarantee require assist provide serve monitor care satisfy expect


1 Can you guarantee that the package will arrive within 24 hours?
2 The service was rather slow at that new restaurant, but the food was good when it arrived.
3 As part of your fitness check, we attach this machine to your chest and it allows us to monitor your heart.
4 In a recent survey we found that callers’ levels of satisfaction with the call centre were below average.
5 With over 300 products in stock, we’re sure you’ll find something to meet your expections.
6We not only want to meet the care of our customers, we also want to exceed them.
7 I asked the shop assistant for help, but she was very rude to me.
8 Our customer require policy is there to ensure your complete satisfaction.
9 What kind of after-sales support does your company provide for its customers?


Complete these sentences with words from the list. Note that one word cannot be used.
trip facilities journey travel venues check


1 How did your business travel go? Was it successful?
2 I don’t mind a long trip on a plane if it’s comfortable and there aren’t any delays.
3 Have they confirmed all their journey arrangements with us? For example, when are they arriving?
4 Why don’t you check in online, rather than waiting at the airport?
5 The facilities at airport are excellent for business travellers. They even provide secretarial services.


Write 10 tips for organizing International conference
1.Plan in advance
2.Naming the Conference
3.Budgeting
4.Delegation of tasks
5.Selecting speakers and guests
6.Tickets and sales
7.Advertising
8.Target audience
9.The day of the event
10.Post-event feedback