Building a career About business The education business

Quality

1. 
   About business What quality means
   

3

1 g 2 d 3 a 4 e 5 h 6 f 7 b not needed c

4

1. 
   False. Western companies have closed the gap but are still behind the Japanese in terms of quality.
   
2. 
   True.
   
3. 
   False. The ability to produce reliable products was a possible source of long-term competitive advantage.
   
4. 
   False. All the staff must be involved and senior management must understand quality processes and how they work.
   
5. 
   False. Quality analysis may help to solve some performance problems but it has not replaced the need for common sense.
   
6. 
   True.
   

5

a craze b struggle c take for granted d stuff e traps f fads g sour h marvel

6

He talks about fridges and washing machines.

7

1. 
   a limited time
   
2. 
   upgrade
   
3. 
   spare parts and labour time
   
4. 
   recycle
   

2.