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no typos
, items should be allocated to the 
correct category
and 
assumptions should be 
stated 
for uncertain information (no spurious accuracy). 
C
omplete 
Information should include everything that it 
needs 
to include, for example external data 
if relevant, or comparative information. 
C
ost-
beneficial 
It should not 
cost more 
to obtain the information than the 
benefit 
derived from having it. 
Providers of information should be given efficient means of collecting and analysing it. 
Presentation should be such that users do not waste time working out what it means. 
U
ser targeted The 
needs of the user 
should be borne in mind, for instance senior managers may 
require summaries, junior ones may require detail. 
R
elevant 
Information that is 
not needed 
for a decision should be omitted, no matter how 
'interesting' it may be. 
A
uthoritative 
The 
source 
of the information should be a reliable one (
not
, for instance, 'Joe Bloggs 
Predictions Page' on the internet unless Joe Bloggs is known to be a reliable source for 
that type of information. 
T
imely 
The information should be available 
when it is needed
. 
E
asy to use 
Information should be 
clearly presented
, 
not excessively long
, and sent using the 
right 
medium 
and 
communication channel 
(email, telephone, hard-copy report, etc). 
 EXAM FOCUS POINT 
The attributes of good quality information are specifically mentioned in the Study Guide. 
BPP Tutor Toolkit Copy

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CHAPTER 18
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PERSONAL EFFECTIVENESS AND COMMUNICATION