Bpp learning Media is an acca approved Content Provider

Behavioural/personal 
competences are underlying personal characteristics and behaviour 
required for successful performance; for example, 'ability to relate well to others'. Most jobs 
require people to be good communicators. 
(b) 
Work-based/occupational competences
are 'expectations of workplace performance and the 
outputs and standards people in specific roles are expected to obtain'. This approach is used in 
NVQ systems. They cover what people have to do to achieve the results of the job. For example, 
a competence for a Chartered Certified Accountant might be to 'produce financial and other 
statements and report to management'. 
(c) 
Generic competences 
can apply to all people in an occupation. 
Some
competences for managers 
are shown in the following table.
Competence area 
Competence 
Intellectual

Strategic 
perspective 

Analytical 
judgement 

Planning and organising 
Interpersonal

Managing 
staff

Interpersonal 
sensitivity 

Persuasiveness

Oral 
communication 

Assertiveness and decisiveness 
Adaptability

Flexibility 

Coping 
with 
change 
Results

Initiative 

Motivation to achievement 

Business 
sense 
These competences can be elaborated by identifying 
positive 
and 
negative 
indicators. 
3.2.3 Job design 
Parameters of job design (Mintzberg, 1979). 
(a) 
Job specialisation
 
(i) 
How many different tasks 
are contained in the jobs and how broad and narrow are these 
tasks? 
The task may be determined by operations management. 
Until recently, there has 
BPP Tutor Toolkit Copy

---

CHAPTER 12
//
RECRUITMENT AND SELECTION