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Controlling
Measuring
and 
correcting
the activities of individuals and groups, to ensure that their 
performance is in accordance with plans. Deviations from plans are identified and 
corrected 
You may be struck by two key 'omissions' from Fayol's classification, from a more modern viewpoint. 
(a)
'
Motivating
' is not mentioned. It is assumed that subordinates will carry out tasks when 
'commanded' or instructed to do so, regardless of whether or how far they may 'want' to. 
(b) '
Communicating
' is not mentioned, although it is implied by the process of commanding (giving 
instructions), co-ordinating (sharing information) and controlling (giving feedback).
Fayol’s classification reflects the classical view that saw the act of management as the controlling of 
resources and processes. The idea that management is an 
interpersonal
 
process, involving 
communication and the ability to influence and motivate, is a more recent concept. 
 EXAM FOCUS POINT 
Although Fayol's 'managerial functions' may seem like a minor topic – and rather old-fashioned – it is a 
foundational model. The five functions are a helpful framework or starting point for discussing the 
nature of management and supervision – even if you prefer more modern alternatives such as 
Mintzberg's more fluid managerial roles or more interpersonally-based interpretations (including 
'leadership', discussed later in this chapter). 
BPP Tutor Toolkit Copy

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CHAPTER 11
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LEADING AND MANAGING PEOPLE 
 
301 
2.2 F W Taylor: scientific management 
Taylor
was an engineer and sought the most efficient methods. 
Frederick W Taylor pioneered the