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143 
 
1
Meeting of employee needs offering morale and job satisfaction; knowledge sharing; speed of operation; 
responsiveness to change; support for team working and co-ordination 
2
Strategic apex; technostructure; support staff; middle line; operating core. 
3
D 
This is the definition of functional departmentation. 
4
autonomous; 
profit; 
loss 
5
False. This refers to the scalar chain. The span of control refers to the number of subordinates 
responsible to a superior. 
6
A tall organisation has a large number of levels of management. This implies a 
narrow 
span of control. 
7
B 
Delayering is the reduction of the number of management levels from bottom to top so this would 
make an organisation flatter. 
 
 
 
 
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PART B: BUSINESS ORGANISATION STRUCTURE, FUNCTIONS AND GOVERNANCE 
 
144
 
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145 
C H A P T E R 
TOPIC LIST 
SYLLABUS 
REFERENCE 
1 Organisational departments and functions 
B2 (e),(f); C1 (a)-(d); C2 
(a)-(d)
2 What is culture? 
B3 (a)
3 Organisation 
culture 
B3 (b)
4 Culture 
and 
structure 
B3 (c)
5 Committees 
B4 (a) – (d)
Organisational culture 
and committees
Firms which employ many people need to group people 
into departments (