Bekzod majidov

R esume

NAME:		BEKZOD MAJIDOV
ADDRESS:		Tolaliyon street 56, Bukhara district, Bukhara reg. Uzbekistan
TELEPHONE:		[phone] [phone]
DATE OF BIRTH:		17 June 1982
E-mail:		[e-mail]

SUMMARY OF QUALIFICATIONS

• Practical five star experience in hospitality industry and excellent customer service

• Excellent skills in strategic and operating planning, development of business strategy, business processes and work flow, as well as controlling

• Excellent skills in customer service industry, working with clients and team management

• Positive and professional attitude combined with leadership skills committed to excellence with an emphasis on developing long-term relationships

EDUCATION: 2000-2004	The Uzbek State World Languages University Tashkent, Uzbekistan Romance-Germanic philology (English and French Languages) □ Bachelor of Art
WORK EXPERIENCE: September 2003- June 2004	Intermediate School N 154, Tashkent, Uzbekistan English Teacher Strength the interest of schoolchildren in foreign language Improve speaking, reading and writing skills of the pupils Give extra lessons after the lesson Make discussions over the games in English Language Follow daily home tasks with pupils and overlook, put the marks (point as 5,4)
April 2006 - December 2008	Grand Nodirbek Hotel (Travel Agency "Shahnoza-Nodirbek" PF) Bukhara, Uzbekistan. Front Office Supervisor Meet the guest in a cheerful manner speaking in foreign languages Follow check-in and check-out procedures Preparation of business meeting between internal staffs Assist to book and purchase air and train ticket (ticket issues) for the guests

January 2009- December 2011	Grand Nodirbek Hotel (Travel Agency "Shahnoza Nodirbek" PF) Bukhara, Uzbekistan. Room Division and Operation Manager Manage hotel accommodation and watch staff shift during on duty Development of future business strategy to the companies for better performance Preparation of welcome drinks upon group arrivals Arrange weekly duty roster and follow hotel policy and procedures Direct daily report to the director of the company
January 2012- January 2013	Sultan Hotel (Tour company Kavsar-Bukhara PF) Front Office Manager Price negotiations with potential clients Preparation of business contracts with hotels and travel agency Managing team on business strategy, operation plan and daily task
February 2013- July 2014	Ramada Hotel and Suites, Ajman, United Arab Emirates Guest Service Expert, Front Office department Welcoming the guests with a great attitude and a smile Collection of payment with cash and cheques Preparation of daily, weekly and monthly reports for FO Manager Handling with guest complaints and solve it Create new bookings and reservation for the guest
February 2015- September 2016	Mafraq Hotel, Abu Dhabi, United Arab Emirates Front Office Supervisor, Front Office department
February 2017- January 2020	Sheraton Sharjah Beach Resort and Spa, Sharjah, United Arab Emirates Front Office Executive, Front Office department Room allocations, group and individual room blocks To give proper information to the guest about hotel facilities Having a good knowledge of Marriot and Starwood Loyality Control of Concierge to arrange pick-up and drop-off to the airport for the guests Using credit cards (purchase, pre-auth, voiding and posting) Handling with VIP guests and providing them five star services Making CID reports and sending it Complete daily bucket check and attend daily briefing with Front Office team

LANGUAGES:

Uzbek - Mother language Russian - fluent Turkish - fluent

English - fluent French - fluent Arabic - good

	Persian - advanced (spoken only)
RELEVANT SKILLS:	MS Office (Word, Excel, PowerPoint, FrontPage, Opera and Internet)
SPORTS & HOBBIES	Jogging, reading the books, playing the piano