Acca paper F1 fia diploma in Accounting and Business Accountant in Business (AB/fab) exam kit

314 B 
The goal of a PDP is to develop the individual themselves. 
315 A 
They should be SMART – specific, measurable, achievable/attainable, relevant and 
timely/time-constrained. 
316 A 
Suppression involves the manager threatening the conflicting employees with punishment, 
reduction involves negotiating a settlement and resolution involves solving the problem 
that is the root cause of the conflict. 
 
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ANSWERS TO PRA C TICE O BJECTIVE TEST QUESTIONS :
S EC T I O N 3
K APLA N PUBLISH ING
161 
317 D 
Resolution involves solving the problem that is causing the conflict. In this case, H has little 
or no control over access to IT staff, so he is unlikely to be able to resolve the conflict. 
Denial and suppression tend to be short-term solutions – given that H needs a longer term 
solution, negotiation or reduction would be the most appropriate. 
318 A 
Make sure that you can identify standard consequences of employee ineffectiveness at 
work, such as reduced motivation, quality and communication. 
COMMUNICATING IN BUSINESS 
319 D 
A grapevine network connects people who have a common interest and usually circulates 
rumours and gossip.
Also, Research has established that only 10% of the message is communicated through 
words, the other 90% is transmitted through non-verbal communication. 
320 A 
As the employees rarely go onto the intranet, X has picked the wrong communication 
channel. There is no evidence that the message was poorly encoded/structured or that the 
other members of staff could not understand the message (decode it). There is also no 
evidence that anything has been interfering with the communication or making it difficult 
to understand, so noise is not an obvious problem. 
321 A – TRUE
Most companies can produce such examples of instructions, control reports, etc which are 
distributed on the basis of seniority or status. If information is regularly sent out to a set list 
of people, many of them may find that the information provided is not relevant to them. 
322 B – FALSE
Barriers to communication also include anything that stops information from being 
understood by its recipients or being acted upon in the way intended. 
Barriers to communication can be caused by many things, e.g. ‘noise’ (message confused by 
extraneous matters); difference in education levels; overload (too much information); 
distortion of information by the receiver; use of technical or professional language. 
323 B 
Lateral is another name for horizontal communication, within a committee people from 
different functions come together to present their view on an issue. 
 
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