Acca paper F1 fia diploma in Accounting and Business Accountant in Business (AB/fab) exam kit

P AP E R F 1 ( F A B )
: A CCOU N TAN T IN B US INES S
 
156 
KA P LA N P UBL I SH IN G 
MOTIVATING INDIVIDUALS AND GROUPS 
269 C 
The work of office staff is usually hard to quantify, however they have a significant 
influence on the income a company generates and therefore it is presumed that they 
should share a part of the profit. 
270 A – TRUE
According to Herzberg, career progression and the status increase that goes with this can 
act as a motivator. 
271 A – TRUE 
In the short run you can have one without the other, but in the long run there is usually 
congruence.
272 D 
Content theories focus on what motivates people; they consider that we are all driven by 
the same set of desires. Process theories encourage a manager to communicate with staff 
to establish what rewards are of value to them and whether the targets set are achievable 
and realistic. 
273 B 
This would meet the need for recognition and status. If an employee is concerned about 
the loss of their home, they are being motivated by ‘basic’ needs. Challenging work would 
fall into Maslow’s ‘self-fulfilment’ category, while regular staff parties would motivate staff 
members in the ‘social’ category. 
274 C 
Large pay rises are a classic ‘ego’ factor. Pension schemes and permanent contracts will 
give the employee security, while covering living (or essential) costs is a basic need. 
275 C 
This allows people to grow personally and professionally by exposing them to higher levels 
of responsibility and more challenging tasks. 
276 C 
(1) and (4) would be appropriate to Theory X workers, who must be coerced to get them to 
make an effort. 
For Theory Y workers, a participative, liberating, developmental approach would be 
appropriate. 
 
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