Acca aaa s21 Notes

September 2021 to June 2022 exams
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Stage
Explanation
Examination procedures
Data analysis
The data collected is analysed and 
compared to the indicators. 
Reasons for performance being 
above or below standard are 
identified.
For refuse collection, compare 
results of collections each week 
(signature sheets) to confirm all 
bins have been emptied – or 
where bins are not emptied 
calculate the % missed. Identify 
any areas or streets where 
collections are normally below the 
performance indicator.
‣
Re-calculate the council’s 
statistics of bins being 
emptied and confirm accuracy 
of non-emptied bin % 
(complaint information 
already obtained above).
Reporting
Finally a report is produced on the 
whole process or activity, with 
recommendations made for 
improvement or change to the 
activity, the indicators being used 
or both.
For refuse collection, from the 
results above, determine what 
remedial action is necessary. For 
example, this may mean changing 
the number of refuse collection 
teams or targeting specific teams 
with training where their % of bins 
not emptied exceed other teams.
‣
Obtain and review report.
‣
Ensure that the 
recommendations are 
congruent with the problems 
identified in the previous 
section.
‣
Where necessary, discuss 
actions with the managers in 
the council to determine 
whether further remedial 
action is necessary.