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2. The use of performance information
In many countries, government departments produce statistical
information concerning the
performance of that department. For example, a local council in the UK (a local council is responsible
for provision of services such as refuse collection,
street lighting, road maintenance, etc) will produce
information not only on its financial performance but also on other areas such as the amount of refuse
recycled or time taken to respond to requests to repair streetlights.
2.1. Objectives
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Improvement.
Targets are set and performance measured against those targets to try and
determine how management can be improved. For example, if recycling targets are not being
met then councils may use performance information to determine which categories of waste are
not being recycled and then introduce new systems to (hopefully)
improve actual recycling
against target.
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Monitoring.
Performance information is used to report on the achievement of targets. In this
sense, local government may have to report back to central government to obtain the necessary
funding for next year’s budgets. Similarly, performance information can be used as a
management tool to determine the amount of performance related pay.
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Reporting.
Including performance information in accounts or other external reports
partly as a
means of showing progress against targets but also as a means of advertising how well those
targets have been met. For example, meeting a recycling target will be reported not simply to
show that the target has been met but also to generate good publicity for the council.
Taxpayers will therefore be happy with the activities of the council
and ultimately this means
that the councillors in charge of the council are re-elected(!).
From the audit perspective, this means that auditors will have to treat performance information with a
high degree of scepticism. There will be management bias to show good results not only to maintain
or increase funding but also so councillors retain their posts.
In other words, a lot of performance information may be available, but
it may be produced to meet
the three objectives above, not because there is any standard (such as an IFRS) which requires
production in a specific format. Comparability between different information providers (that is
different councils, schools or hospitals etc.) will be difficult as the actual information produced will the
different and different standards will be used to produce that information anyway.
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