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Disagreements, which may be due to timing differences or errors (the client's or the customer's), will
need to be reconciled. Timing differences arising at the confirmation date may include:
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Cash-in-transit (ie payments by customers not received by the client);
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Goods-in-transit (ie goods sent and invoiced by the client not received/recorded by the
customer).
If some of the client’s customers don’t reply, then it’s normal for the auditor to follow-up the original
request with an additional request. If the auditor is really worried about the balance for which there is
no confirmation received, the auditor might,
as a last resort, phone that customer. However this can
only be done with the client’s permission, to avoid damaging the relationship between client and
customer.
3. Other work on receivables
๏
Reconcile the sum of the balances on the receivables ledger to the balance on
the receivables
ledger control account. The individual balances represent the individual assets and they have to
be reflected in the control account which in turn is what appears in the financial statements.
๏
Aged listings. These are essential for receivable valuations. The older the debt, the greater the
risk of non-payment. A general allowance for irrecoverable debts is calculated based on the age
of the debts (e.g. increasing percentages applied to balances more than 30/60/90/120 days
overdue).
๏
Correspondence with customers should be scrutinised. It may become
clear that a customer
disputes an invoice and it will be difficult ever to receive that amount of money; they might be
denying the goods were received; they might be disputing the quality of the goods.
๏
Scrutiny of board minutes. Large receivables which look as though they might be going bad
should be reflected in board discussions and there should be records
of that in the board
minutes.
๏
Collection period, that is a number of days' sales in receivables. It is calculated as receivables
divided by sales per day. It is usually regarded as an indicator of the recoverability of receivables
and also the efficiency of the credit control operation. There may, of course, be good reasons
why the collection period increases: the company might have
extended credit terms to be
competitive or it may be making a greater proportion of sales abroad where usually the
collection period is longer. But all other things being equal, an increase in the collection period
is usually regarded as bad news.
๏
On a test basis, trace items outstanding on customer’s accounts to the copy invoice, copy
dispatch note and order received from the customer. This provides
evidence that the amount is
a genuine receivable.
๏
On a test basis, test recent orders in the order file to dispatch notes and to copy invoices and to
the receivable ledger to obtain evidence of completeness of amount owing.
๏
Trace amounts showing as having been paid in customers’ accounts to cash book Dr entries to
verify that they have indeed been paid and should not be in receivables.
๏
Examine after-date cash receipts. An absolute proof that a receivable is good is if it is received
after year end. If an amount is not received maybe after two or
three months, then there may be
serious doubt as to the recoverability of that amount against which a specific allowance should
be made for irrecoverability.
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