A01 chaf6542 06 se fm indd

 

    

 Questions 

   

1 

  How does the article suggest that business 

thinking and practice has evolved since the 

exhortations for business process re-engineer-

ing in the 1990s?  

  

2 

  Summarise the benefits for BPM discussed in 

the  article.  

  

3 

  Discuss the need for a concept such as BPM 

when all new information systems and digital 

business initiatives are ultimately driven by pro-

cess  improvement.   

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Chapter 10  Change management

  Planning  change 

 Our starting point for managing change is when the objectives, strategy and tactics for intro‑

ducing digital business change have already been specified as outlined in Part 2. Here, we are 

concerned with how to implement the strategy to achieve the objectives through the activi‑

ties performed by the project management team as part of project planning.