A01 chaf6542 06 se fm indd

   11 

   Internal and external time performance:  Time to market, distribution lead time, deliv‑

ery reliability, supplier lead time, supplier reliability, manufacturing lead time, stand‑

ard run time, set‑up time, wait time, move time, inventory turnover, order  carrying‑  out 

time.  

   12 

   Quality performance:  SPC measures, machine reliability, rework, quality system cost, 

inbound quality, vendor quality rating, customer satisfaction, technical assistance, 

returned  goods.  

   13 

   Customer relationship management:  Supplier relationship management and order ful‑

filment process: measures not discussed in paper.   

 To think about how e‑SCM can assist in improving performance in this area, complete 

 Activity    6.3   .  

  Managing  partnerships 

 A key element of restructuring of the supply chain is examining the form of relationships with 

partners such as suppliers and distributors. This need to review the form of partnership has 

been accentuated with the globalisation enabled by e‑commerce. In this section we consider 

what forms these partnerships should take and how technology can be used to facilitate them. 

   Goal-  setting  and  performance  management  for  e-SCM 

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Part 2  Strategy and applications

Stuart and McCutcheon (2000) state that typically low cost is the main driver for partner‑

ship management in supply management (mainly upstream). According to these authors, 

the modification of supply chain partnerships usually follows what they describe as the 

‘received wisdom which many practitioners are rigidly following’. This approach requires 

companies to: