A01 chaf6542 06 se fm indd

    6 

   Production level metric:  Range of products and services, effectiveness of scheduling 

techniques, capacity utilisation.  

    7 

   Delivery performance:  Delivery‑to‑request data, delivery‑to‑commit date, order fill 

lead time, number of faultless notes invoiced, flexibility of delivery systems to meet cus‑

tomer needs, total distribution cost, delivery lead time.  

    8 

   Customer service and satisfaction:  Flexibility, customer query time,  post‑  transaction 

measures of customer service, customer perception of service.  

    9 

   Supply chain finance and logistics cost:  Cost associated with assets and ROI, total 

inventory cost, total cash flow time.  

   10 

   Cost performance:  Material cost, labour cost, machinery energy cost, machinery mate‑

rial consumption, inventory and WIP level, total productivity, direct labour productiv‑

ity, fixed capital productivity, indirect labour productivity, working capital productivity, 

 value‑  added  productivity.