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Part 2  Strategy and applications

Decision 7: Internal knowledge management capabilities

Organisations should review their internal digital business capabilities and in particular how 

knowledge is shared and processes are developed. Questions to ask are:

● 

How can our intranet be extended to support different business processes such as new 

product development, customer and supply chain management?

● 

How can we disseminate and promote sharing of knowledge between employees to 

improve our competitiveness?

(We reviewed intranet management issues in Chapter 3 and we explore knowledge manage-

ment issues in more detail in Chapter 10 in the ‘Focus on’ section.)