1
Market and business model (described in Chapter 2 ).
2
Business process (described in Chapter 4 ).
3
Organisational structure, culture and staff responsibilities (described in this chapter).
4
Technology infrastructure changes (described in Chapters 3, 9 and 11).
These are all major changes that are required in order for an organisation to be agile enough
to respond to marketplace changes and deliver competitive customer service. To help achieve
these different aspects of change, a series of success factors seem to be required. These include:
●
management buy‑in and ownership;
●
eff ective project management;
The challenges of digital business transformation
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