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  Total  cost  of 

ownership (TCO) 

  The sum of all cost 

elements of managing 

information systems for 

 end-  users,  including 

purchase, support and 

maintenance.   

 Box  3.7 

 Twelve ways to use your intranet to cut your costs 

 This guidance is from the Intranet Benchmarking Forum (IBF), the world’s leading 

intranet and portal benchmarking group. 

     1 

   

Build bridges with internal customers.  Intranet initiatives are driven from the 

business units that will benefit. They say: ‘Where intranets are achieving costsav-

ings, the impetus often comes from business units or functions, not the central 

intranet team. From HR and finance to manufacturing units and customer service 

operations, it is these business areas that are best placed to identify inefficient pro-

cesses and practices in their area, and then approach the intranet team for help.’