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  Process  mapping 

 Existing business processes often overlap different functional areas of a business. So, before 

detailed activities are identified the analyst needs to identify where in the organisation pro-

cesses occur and who is responsible for them. This procedure is often known as ‘ 

process 

mapping

 ’. Such process mapping is clearly important for identifying potential users of a 

digital business system.  Table   11.1    shows an outline process map that might be used for a 

B2B company to prepare a proposal for a new major account.   

 

 

  Process  modelling