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Part 3  Implementation

What is knowledge?

The concept of knowledge is more difficult to state than that of data or information. However, 

knowledge can be regarded as the next level of sophistication or business value in the cycle 

from data through information to 

knowledge

. KM seeks to share this experience within a 

company. Useful summaries have been produced by Mekhilef et al. (2004):

Knowledge is the combination of data and information, to which is added expert opinion, 

skills and experience, to result in a valuable asset which can be used to aid decision mak‑

ing. Knowledge may be explicit and/or tacit, individual and/or collective.