A letter of complaint

A letter of complaint
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Sample Letter of Complaint (Service): 
Dear Sir/Madam, 
We are writing to complain about your hotel where we spent our holiday. 
First of all, in your brochure you mentioned that all the apartments had fridges. The problem was that the fridge 
was not working, so we could not drink cold water and it was too hot. Moreover, the brochure claimed that there 
was a TV with satellite TV channels, but only two local channels were available and unfortunately they were not 
in English. 
In addition the brochure mentioned that the hotel was some metres from the beach, but the beach was not suitable 
for swimming because it was too filthy. Last but not least the brochure claimed that the hotel was only some 
minutes from the town centre, but you did not mention that it was some minutes away by car. 
We think it is clear that your brochure was misleading. As a result, we would like a partial refund because these 
was the worst holiday that we had ever had. 
We look forward to receiving a prompt reply. 
Yours faithfully, 
XXX 
 
Sample Letter of Complaint (Product): 
Dear Sir or Madam, 
I recently purchased a microwave oven from your store located at 5 Navoi Street. I have enclosed a photocopy of 
my receipt for your reference. 
Unfortunately, the item does not function at all. I have read through all the details within the accompanying 
instruction manual as well as worked through the various trouble shooting methods but it seems that the oven 
simply is a faulty product. 
I have been a loyal customer of your company for more than five years, and have always been perfectly satisfied 
and happy with my purchase. This is the first time something like this has happened with one of your products. 
I am hoping that you may be able to send me a replacement product or direct me to a store where I may return 
the faulty item for a new replacement within the next 2 days. 
Thanking you in advance. 
Please contact me as soon as possible. 
Kind regards, 
XXX