A letter of complaint

A letter of complaint
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Demand: 
I would like to hear your explanation for the above problems ... 
I would therefore be grateful if you could give me a full refund ... 
I would like a full refund as soon as possible... 
I would like to have all or part of my money refunded ... 
I must insist that you ... 
I must urge you to ... 
I feel I am entitled to a refund. 
I feel I am entitled to some compensation for the inconvenience I have suffered. 
I shall expect a written apology at your earliest convenience. 
I would be grateful to receive a cheque for the outstanding sum without further delay. 
I would be very grateful if you could ensure that your sons turn their music down after 11 p.m. 
Please would you be so kind as to dissuade your sons from playing such loud music so late at night. 
I must insist that you deliver the piano with no further delay and at no additional expense to myself. 
... would be appropriate compensation for the inconvenience caused to my family. 
In view of the many ways in which it did not match the claims made for it in your publicity, 
I expect a substantial refund. 
In light of the above I feel I am entitled to a full refund and a formal apology 
Under the circumstances, I feel that an apology should be offered. 
For these reasons, I would suggest that the cooker needs to be replaced at your earliest convenience. 
I must ask you, therefore, to refund the full cost price of... plus the postage of... 
 
 
 
 
Threat: 
I shall have no alternative but to put the matter in the hands of my solicitors should your cheque not be 
received by May 1st. 
Unless I hear from you within 10 days, I shall have to take legal advice on the matter. 
If I do not hear from you before May 3rd, I shall be obliged to take matters a step further. 
If your son does not refrain from...in the future, I shall have no choice but to contact the police. 
Should I receive no satisfaction, I will be forced to ... 
 
 
Ending: 
I hope you will consider the points I have raised very carefully. 
I hope/assume you will replace... 
I trust the situation will improve... 
I hope the matter will be resolved... 
I hope we can sort this matter out amicably 
I look forward to hearing from you. 
I look forward to hearing from you in your earliest convenience. 

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