A constructive Approach to Managing Faculty Conflict: An Action Research Study

TABLE OF CONTENTS

Acknowledgments iii
Table of Contents viii
List of Tables xii
List of Figures xiii
Chapter One: Introduction 1
Study Context 3
Researcher Role in the Organization 4
Problem of Practice 5
Background of Conflict 5
Overall MMAR Design 9
Diagnosis Phase 10
Reconnaissance Phase 11
Exploratory Pilot Study 11
Human Resources 12
Faculty and Administrator Interviews 12
Instruments 14
Reconnaissance Phase Quantitative Findings 14
Institutional Data 14
Reconnaissance Phase Qualitative Findings 15
Faculty and Administrator Interviews 15
Supporting Literature 19
Summary 22
Chapter Two: Research Design 23
Introduction 23
Research Setting 24
Study Collaborators in Research Setting 25
Role of the Researcher 25
Co-Facilitator 25
Research Design 26
MMAR Framework 28
Methods and Procedures 32
MMAR Approach 32
Study Design 33
Population/Sample 36
Data Collection Procedures 36
Instruments 37
Data Analysis 38
Action/Intervention 39
Quality Assurance 44
Ethical Considerations 45
IRB Application Process 47
Chapter Three: Results, Recommendations and Reflection 47
Introduction 47
Acting Phase 48
Sample 49
Results 50
Evaluation Phase 50
Quantitative Data Analysis and Findings Pre-Questionnaire 52
Quantitative Data Analysis and Findings Workshop One 54
Qualitative Data Analysis and Findings Workshop One 55
Quantitative Data Analysis and Findings Workshop Two 63
Qualitative Data Analysis Findings Workshop Two 63
Quantitative Data Analysis and Findings Workshop Assessment 64
Qualitative Data Analysis and Findings Workshop Assessment 64
Participant Interviews 64
Qualitative Data Analysis and Findings Participant Interviews 67
Summary of Results 68
Recommendations 69
Study Implications 71
Reflections 73