9. 64 Volusia county 06/15/16 64. 1 System summary



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9.64 VOLUSIA COUNTY 06/15/16
9.64.1 SYSTEM SUMMARY
Volusia County has a type 4, Enhanced 911 system consisting of (1) Primary 911 Public Safety Answering Point (PSAP) and (1) Back-Up 911 Public Safety Answering Point (PSAP). AT&T provides the E9-1-1 trunks and database maintenance while West Safety Services (formerly Intrado Systems Corp.) provides PSAP 911 equipment, software and equipment maintenance services.
AT&T has two tandems, Daytona Beach and Orlando Magnolia, for the delivery of 911 services within the county. Selective Routing is used to route calls to the Primary PSAP. The system includes Automatic Number Identification (ANI) and Automatic Location Identification (ALI). The PSAP’s have fixed transfer speed dialing and 10-digit manual transfer capabilities.
The contiguous counties to Volusia County are Flagler, Putnam, Lake, Seminole, Brevard and a very small portion of Orange.

9.64.1.1 VOLUSIA COUNTY SHERIFF’S OFFICE COMMUNICATIONS CENTER PRIMARY PSAP
The Volusia County Sheriff’s Office 911 Communications Center is a fully consolidated Police, Fire and EMS Primary Public Safety Answering Point for Volusia County and is located in Daytona Beach.
The communications center processes all 911 calls in Volusia County and dispatches for all Police, Fire and EMS first responders in the county to include the Volusia County Sheriff's Office, Volusia County Fire Services, Volusia County Beach Services and all municipalities. The communications center also makes notifications to the Volusia County Medical Examiner which covers Volusia and Seminole County.
All 911 Public Safety Telecommunicator’s are trained and certified to process police, fire and emergency medical service 911 and non-emergency calls to include providing medical pre-arrival instructions.
The Volusia County Sheriff’s Office Communications Center is comprised of approximately (150) 911 Public Safety Telecommunicator’s and Administrative Staff. The communications floor operates with (4) 12-Hour rotating shifts and a minimum of (30) 911 Public Safety Telecommunicator’s assigned to each shift. The 911 Public Safety Telecommunicator responsibilities are according to skill set for Supervisor, Assistant Supervisor, Certified Training Officer, Primary Law Dispatchers, Primary Fire / EMS Dispatchers, Admin Law Radio, Fire Tactical Channel, Admin Teletype, 911 Call Taker and Non-Emergency Call Taker.

9.64.1.4 VOLUSIA COUNTY SHERIFF’S OFFICE BACK-UP 911 COMMUNICATIONS CENTER PSAP
The Volusia County Sheriff’s Office 911 Communications Center Back-Up PSAP for Volusia County is located in Daytona Beach and is equipped with 20 call-taking/dispatch workstations.

9.64.2 SYSTEM MANAGEMENT
The Sheriff’s Office of Volusia County manages the E911 system through a 911 Coordinator as the Administrative Representative. The County Council of Volusia is the responsible fiscal agent. The Volusia County Sheriff’s Office E911 Section, Volusia County Sheriff’s Office Communications Training Section and Volusia County Sheriff’s Office Communications Center Administration are responsible for developing and maintaining Standard Operating Procedures.

9.64.3 INTERLOCAL AGREEMENTS
The Volusia County E911 system has selective routing thereby eliminating central office overlaps with adjoining counties. Therefore, there is no specific requirement for an inter-local agreement.


TABLE 9.64-1
VOLUSIA COUNTY E911 SYSTEM DEFINITION
Volusia County Sheriff’s Office Communications Center - Primary PSAP

Location


3825 Tiger Bay Rd, Daytona Beach, FL, 32124

Number of Answering Positions

60

Type of Answering Positions

Call Taker and Radio Dispatcher

Total Call Taking Staff

150 911 Public Safety Telecommunicators

Number of Logging Recorders

2

Number of Instant Playback Recorders

60 – Integrated

Call Answering Equipment

West Safety Services (formerly Intrado)

Viper - Version 5.1.0.49

Power 911 - Version 6.1.0.255

MIS – Version 4.6.3.49



Incoming 911 Trunks

45

Transfer Lines

Speed Dial and 10-digit transfers

TTY

60 – Integrated


Volusia County Sheriff’s Office Back-Up Communications Center PSAP

Location

59 Keyton Dr., Daytona Beach, FL, 32124

Number of Answering Positions

20

Type of Answering Positions

Call Taker and Radio Dispatcher

Total Call Taking Staff

Same as Primary PSAP

Number of Logging Recorders

1

Number of Instant Playback Recorders

20 – Integrated

Call Answering Equipment

West Safety Services (formerly Intrado)

Viper - Version 5.1.0.49

Power 911 - Version 6.1.0.255

MIS – Version 4.6.3.49



Incoming 911 Trunks

30

Transfer Lines

Speed Dial and 10-digit transfers

TTY

20 – Integrated

TABLE 9.64-2
VOLUSIA COUNTY CALL HANDLING


AGENCY

METHOD

VEHICLE


Volusia County Sheriff’s Office 911 Communications Center - Primary PSAP

Daytona Beach Police

Direct Dispatch

Radio




Daytona Beach Fire & Rescue

Direct Dispatch

Radio




Daytona Beach Shores Department of Public Safety

Direct Dispatch

Radio




Deland Police

Direct Dispatch

Radio




Deland Fire & Rescue

Direct Dispatch

Radio




Deltona Fire & Rescue

Direct Dispatch

Radio




Edgewater Police

Direct Dispatch

Radio




Edgewater Fire & Rescue

Direct Dispatch

Radio

EVAC Ambulance Transport Services

Direct Dispatch

Radio

Florida Highway Patrol

Call Transfer/Relay

Radio/Telephone

Holly Hill Police

Direct Dispatch

Radio




Holly Hill Fire & Rescue

Direct Dispatch

Radio




Lake Helen Police

Direct Dispatch

Radio




New Smyrna Beach Police

Direct Dispatch

Radio




New Smyrna Beach Fire & Rescue

Direct Dispatch

Radio




Orange City Police

Direct Dispatch

Radio




Orange City Fire & Rescue

Direct Dispatch

Radio




Ormond Beach Police

Direct Dispatch

Radio




Ormond Beach Fire & Rescue

Direct Dispatch

Radio




Port Orange Police

Direct Dispatch

Radio




Port Orange Fire & Rescue

Direct Dispatch

Radio




Ponce Inlet Police

Direct Dispatch

Radio




Ponce Inlet Fire & Rescue

Direct Dispatch

Radio




South Daytona Police

Direct Dispatch

Radio




South Daytona Fire & Rescue

Direct Dispatch

Radio




Volusia County Fire Services

Direct Dispatch

Radio




Volusia County Beach Services

Direct Dispatch

Radio




Volusia County Sheriff’s Office

Direct Dispatch

Radio




Volusia County Back-up PSAP

Direct Dispatch/Call Transfer/Relay

Radio/Telephone




Volusia County Medical Examiner

Direct Dispatch

Radio/Telephone





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