1. Service Quality: Definition, Importance and Implementation

Public Education

Yet another issue for cities is the state of their public education. As Chapter 11 “Schools and Education” emphasized, many city schools are housed in old buildings that, like much city housing, are falling apart. City schools are notoriously underfunded and lack current textbooks, adequate science equipment, and other instructional materials.

People Making a Difference

Working to Achieve Social Justice
Nancy Radner has been a tireless advocate for the homeless and for social justice more generally. From 2006 to 2012, she served as the head of the Chicago Alliance to End Homelessness, which works with eighty-four homeless service agencies and manages more than $50 million in state and federal funding for homeless services. The Alliance also gathers and distributes various kinds of information on homelessness and coordinates political, educational, and public relations events to increase understanding of homelessness.
Before joining the Chicago Alliance, Radner was a program officer at the Corporation for Supportive Housing, a national organization that engages in many kinds of efforts aimed at helping the homeless and other low-income individuals find affordable housing. She also served as a staff attorney at the Legal Assistance Foundation of Chicago, where she specialized in housing law.
In 2012, Radner left the Chicago Alliance for another social justice position when she joined the Ounce of Prevention Fund as director of Illinois policy. The Ounce, as this Illinois organization calls itself, advocates for early childhood education and other programs and policies aimed at helping low-income children.
Many people who receive a law degree from a top law school, as Radner did, take a job in a large law firm or with a large corporation and spend their careers helping the wealthy. Instead, Radner chose to use her legal knowledge to help achieve social justice for the poor. She once said of her efforts to end homelessness, “People call us starry-eyed dreamers. But I actually say we’re steely-eyed realists because ending homelessness is not hard. We know exactly how to do it. And what we’re trying to do is create the political will to get it fully done. We can’t prevent people from losing their housing. But what we can do is ensure that if that happens that there’s a system in place to get them out of homelessness really quickly.”
In working her entire career to help the poor and homeless, Nancy Radner has helped make a difference.