1. Briefly Describe Yourself

38. What Kind of Mindset and Strategies Is Required for This Role?

A housekeeper needs to have excellent time management skills to execute all her duties effectively. He/she should have great customer service skills and be attentive to every detail. The housekeeper additionally needs to be loyal, trustworthy, and caring. He/she should care for everyone in the company and know how to deal with customers respectfully.

39. What Is the Biggest Challenge You Foresee in This Job?

The greatest challenge in housekeeping is high levels of job stress and rude customers. The employer expects much from a housekeeper. Therefore, the housekeeper has to go the extra mile and strain to achieve it, leading to burnout.
Some customers also tend to be rude and even insult you for no appropriate reason. This is very common in housekeeping, and I always serve them with all the respect and happily without minding their insults.
40. Describe a Time You Failed in This Role and The Lessons You Learned
I once encountered an insulting customer who kept insulting and degrading me. I tried to ignore his insults and focused on serving him, but all he did was talk rudely and demean me. He got into my nerves and I couldn’t take it anymore. I ended up leaving him unserved, of which he reported my action to the manager.
The manager was so furious and almost sucked me, but he gave me a second chance since he knew how excellently I perform my tasks. I learned never to get emotional and never allow the customers’ words to prevent me from fulfilling my duties.


41. How Would You Calm Down an Irate Customer?
According to the rules of housekeeping, I am not supposed to argue with a customer. Thus I will keenly listen to his/her complaints. After that, I apologize and ensure I deliver to him want he wants. I will then confirm the customer is satisfied with the services I have provided.

42. What are The Health and Safety Procedures Applied in Housekeeping?

The housekeeper should clean any spill that may cause slipping and falling and ensure the exits and aisles are free from any items. He/ she should also alert the manager in case of worn out, damaged, or ripped floor. The housekeeper should additionally ensure all the kitchen appliances, the rooms, and the surfaces are clean and free from dirt.