Shernai Banks

Shernai Banks

301 E. Brown St. Apt B4 ▪ Norristown, PA 19401 ▪ 484-213-6935 ▪ [e-mail]

EDUCATION

University of Virginia (UVA), Charlottesville, VA

Bachelor of Arts, Sociology and African American Studies 2010 – 2014

Activities: Daniel Hale Williams Pre-Medical Honor Society, Treasurer | Zeta Phi Beta Sorority Incorporated, Tau Theta Chapter, President

Study Abroad (UVA), St. Kitts and Nevis

West Indies Health Care: Disaster Preparedness December 2013

Studied the fundamentals of disaster preparedness through exploration of existing preparedness infrastructures in St. Kitts and Nevis; learned elements of basic life support, advanced cardiac and trauma life support, and personal safety and disaster preparedness tips. WORK EXPERIENCE

Independence Blue Cross, Philadelphia, PA

Medicare Customer Service Representative June 2015 – Present

Receive inbound phone calls from Medicare customers via Highmark Blue Cross Systems, assisting them with claim inquiries, benefit and coverage questions, invoice inquiries, prescription drug claims, file appeals and grievances, enrollment requests and status, accept payments, contact providers and pharmacies, and make outbound calls on member cases that are due for follow up.

University of Pennsylvania Health System, Philadelphia, PA

Patient Service Representative July 2014 – May 2015

Scheduled for Renal, Hypertension, and Electrolyte Division and Penn Phlebotomy; triaged patient inquiries and phone calls; scheduled clinical and lab appointments; secured patients visits with insurance payers via EPIC, Navinet, and HDX; coordinated specialty visits for post-transplant patients; scheduled Preadmission Testing and APU Beds for Kidney Biopsy; completed Physician open appointment log and Physician rescheduling list; had administrative access to edit department protocols, trained new employees; and served as a liaison between patients and Renal and Post-Transplant Medical Assistants, Nurses, and Physicians.

TJ Maxx, Norristown, PA

Cashier and Women’s Sales Associate August 2008 – January 2013

Collected payments, issued receipts, refunds, and change, greeted and assisted customers in apparel and shoes, jewelry, layaway, and fitting room, brought new merchandise to the sales floor, completed projects, and trained new employees.

LEADERSHIP & SERVICE EXPERIENCE
Sister’s Conquering Cancer, Charlottesville, VA

Intern 2011-2014

Organized monthly events for Breast Cancer survivors and their families. Educated women in the Charlottesville area about cancer, primarily those in the African American community.

Cancer Center, University of Virginia

Medical Services Volunteer 2013-2014

Weekly commitment working in education and support, as well as clinical hospitality. Duties included, completing motivational projects and educational packets for cancer patients and their caregivers.

Observer-Women’s Oncology 2013-2014 Weekly commitment shadowing a physician in Women’s Oncology at UVA Cancer Center.

Perfect Praise Dance Ministries, University of Virginia,

President 2012-2014

Led men and women in spreading the Gospel through dance to the UVA community and surrounding Charlottesville area.

SKILLS
Microsoft Word, Microsoft Office, PowerPoint, Excel, Medical Terminology, Certification in EPIC and Insurance Verification, Navinet, PHI and HIPAA regulations, Rx Claims, Highmark Blue Cross Systems, ICD-9 Coding, and SPSS.