Complaints Training Guide for Customer Facing Departments



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Complaints Training Guide for Customer Facing Departments


By Compliance Departments Group wide

Complaint definition, categorisation and handling internal process under the regulations of the Financial Conduct Authority (‘FCA’) - CCUK Complaint definition, categorisation and handling internal process under the regulations of the Cyprus Securities and Exchange Commission (‘CySEC’) - CCSV Complaint definition, categorisation and handling internal process under the regulations of the National Bank of the Republic of Belarus (‘NBRB’) - CCBEL Comparison of concepts and procedures between the three entities. Examples Q&A


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