Bba/ibba just-In-Time Teaching Feedback Process for Students

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Schulich Centre for Teaching Excellence

BBA/iBBA Just-In-Time Teaching Feedback Process for Students

What is the Just-In-Time (JIT) Teaching Feedback Process?
The JIT Teaching Feedback Process, jointly run by the UBC GradeBBA/iBBA Reps, and the Schulich Centre for Teaching Excellence (SCTE) is an avenue for handling teaching issues if you would like the issue or concern to be handled anonymously, or if it is a concern that might be difficult for you, as a student in the class, to raise during the term.
The JIT Teaching Feedback Process was developed as a communication vehicle for resolving issues that arise in the classroom while the term is still in progress.

What is the Schulich Centre for Teaching Excellence?
The overarching goal of the Schulich Centre for Teaching Excellence(SCTE) is to create an academic community within Schulich that is committed to teaching and learning excellence. A typical year’s activity includes providing development and support for over 200 full-time and part-time faculty members, conducting workshops and training, individual coaching, working through JIT issues as they arise in various courses, maintenance of the SCTE website, peer evaluation, overseeing the Seymour Schulich Awards for Teaching Excellence, as well as a range of other teaching and learning issues that arise in any particular year.

What are the goals of the Schulich Centre for Teaching Excellence?

  • build knowledge and skills to enhance course design, delivery, and assessment for both new and more experienced faculty

  • rapid identification and response to teaching issues

  • recognize teaching excellence and diffuse best practices

  • lead and interface with various committees, administrators and students on teaching and learning policies, curriculum and resources within Schulich

  • scholarly engagement on teaching and learning with the wider academic community

What are the goals of the JIT system?
The goals of the JIT system are:

        • to catch issues early - during the term - rather than waiting for mid-term or end of term evaluations

  • to prevent an issue from escalating or snowballing

  • to take action quickly

  • to recognize that there is joint responsibility for the learning environment and that both students and instructors have to work together

How does the JIT Process Work?
Role of the student with an issue:

  1. Approach the instructor

    • Faculty at Schulich are receptive to feedback and generally prefer to have the feedback come directly from the student(s) who have a concern

  1. Discuss the issue with the Grade Rep/iBBA Rep & SCTE

    • If the student does not feel comfortable approaching the instructor or if the student wants advice on how to handle the issue, student can speak to the SCTE

  1. Complete the JIT Feedback Form

  1. Submit the completed JIT form to the Grade Rep/iBBA

Role of the Grade/iBBA Rep:

  • Listen to student issues and ask them to complete the JIT Feedback Form

  • Student submits a soft copy of the of the JIT Form to the Grade Rep & SCTE Assistant Director

  • Grade Rep/ iBBA Rep and SCTE Assistant Director meet to discuss the issue

  • Grade Rep/ iBBA Rep speak to the student to obtain more information (if necessary)

Role of the SCTE:

  1. Meet with Instructor

    • The SCTE and/or the Area Coordinator discuss the issue with the instructor raising awareness about the specific concerns sharing the student’s perceptions

  1. SCTE asks for instructor’s perceptions about the issue

    • The SCTE and/or area coordinator works with the instructor to generate possible action steps to address the issue

    • Typical first action step is to suggest Interim Feedback be collected to assess the percentage of students in the class with the same concern

    • Other action steps often (but not always) involve opening up channels of communication so that the instructor and students can jointly solve the issue during the next class, as well as other interventions

    • Sometimes, if needed, SCTE will escalate the issue to the Area Coordinator/Associate Dean Academic

  1. Instructor discusses the issue/addresses the issue in the next class

  1. After next class, SCTE gathers feedback from:

    • Student(s) raising concern

    • Grade Rep/iBBA Rep (if in class)

    • Instructor

  1. SCTE will determine whether any further action is required

Structure of the BBA & iBBA Feedback Process

If you have any questions or concerns, SCTE is your first point of contact:
Aleem Visram

Assistant Director, SCTE

(647) 986-9163


Teresa Back

Administrative Assistant, SCTE

Professor Ellen Auster

Director, SCTE

416-736-2100 X77898

Schulich Centre for Teaching Excellence

BBA/iBBA Just-In-Time Teaching Feedback Form
In order for our office to be as responsive as possible, it would be very helpful if you could provide the following information:


Course Title


Class Day/Time


Issues: (What are the issues?)

Background: (Relevant background/context?)

Options: (Brainstorm ideas for improving the situation.)

Recommendations: (What course(s) of action would you recommend and why?)

Other Helpful Information:

  • Do you feel comfortable approaching your professor directly?  Yes  No

  • Have you contacted your Grade/iBBA Representative?  Yes  No

  • What percentage of the students in your class, do you believe share your view? ________%

  • For those students that don’t share your view, what are their perceptions of this professor?

Thank you. Our office will be back in touch with you shortly.

DISCLAIMER: This document and any files transmitted with it are private and confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the addressee, you are not authorized to copy or use the information or to place any reliance upon it, nor should you copy it or show it to anyone.

Schulich Centre for Teaching Excellence Fall 2012/Winter 2013

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