Microsoft Word 2007 ichrie conference Proceedings Final-Final 06-06-07. doc

 
2007 Annual International CHRIE Conference & Exposition 
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L
EADERSHIP
Recognizing customer problems. 
Maintaining customer satisfaction. 
Maintaining customer problems with understanding and sensitivity. 
Developing positive customer relations. 
Solving customer problems. 
Portraying enthusiasm. 
Portraying competence and confidence. 
Portraying work commitment. 
Demonstrating professional appearance and poise. 
Portraying diligence and initiative. 
Maintaining professional and ethical standards in the work environment. 
Cultivating climate of trust. 
I
NTERPERSONAL
Listening skills. 
Face-to-face communication skills. 
Oral communication skills. 
Resolving conflicts with a win-win-resolution approach.
C
REATIVE
Adapting creatively to change. 
T
ECHNICAL
Working knowledge of product-service. 
As the CECs in the author’s previous study were considered industry-desired competencies and identified 
as essential across six job titles, we decided to use those 18 CECs, classified under Sandwith’s competency-
domains, as the framework for this research on lodging internship competencies. Thus, the purpose of the study is 
to gain insight on industry professionals’ views regarding interns’ competency levels in each CEC upon completion 
of their internship programs. In addition, we solicit subject matter experts’ opinions on possible requisite 
competencies students should be equipped with prior to entering into their internships.