Yes – Go to question 5
No – The customer (3)_ may/might not be switched on. Ask the customer to press the monitor’s power button. After that, go to question 4.
Can the customer see the monitor light now?
Yes – It (4)_ can’t be a power problem . Go to question 5.
No - The monitor’s cable (5) may/might not be connected. Ask the customer to check both cables at both ends. If this doesn’t solve the problem, go to question 5.
Solutions
Task 1: Put these steps in solving an IT problem in the correct order.
3 decide which of the possible solutions is the most likely.
_5__if that doesn’t work, try another solution.
_1 _check what the symptoms of the problem are
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