A01 chaf6542 06 se fm indd


Part 1  Introduction Service



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[Chaffey, Dave] Digital business and E-commerce 2nd book

Part 1  Introduction

Service

Usage

1  Google tools

  Mainly included within their Adwords 

service (http://adwords.google.com)

Google is one of the best sources of accurate 

tools for marketplace analysis including:

 

Placement tool (this Adwords tool shows 



relative size and audience of publishers 

in the Google programme)

 

Google Trends – variation through time 



of search volume by country – no sign‑in 

required


Keyword Planner – this tool available within 

AdWords gives additional detail.

2  Alexa (www.alexa.com). Free tool, but not 

based on a representative sample, see 

also www.similarweb.com. The Google 

Trends for Websites (http://trends.google.

com/websites, Figure 2.5) gives this 

information using a larger sample size.

Free service owned by Amazon which 

provides traffic ranking of individual sites 

compared to all sites. Works best for sites 

in top 100,000. Sample dependent on 

users of the Alexa toolbar. Compete.com 

provides another alternative.

3  Hitwise (www.hitwise.com). Paid tool, 

but free research available at http://

weblogs.hitwise.com and Data centres.

Paid service available in some countries to 

compare audience size and search and site 

usage. Works through monitoring IP traffic 

to different sites through ISPs.

4  Nielsen (www.nielsen.com). Paid tool. 

Free data on search engines and 

intermediaries available from  press‑ 

 release  section.

Panel service based on at‑home and 

at‑work users who have agreed to have 

their web usage tracked by software. Top 

rankings on‑site give examples of most 

popular sites in several countries.

5  ComScore www.comscore.com. Paid 

tool. Free data on search engines and 

intermediaries available from  press‑ 

 release  section.

A similar panel service to Netratings, but 

focusing on the US and UK. A favoured 

tool for media planners.

6  Google Analytics

Free and  paid‑  for services, which provide 

insight into website audience behaviour.

7  Forrester (www.forrester.com).

  Paid research service. Some free 

commentary and analysis within blogs 

(http://blogs.forrester.com).

Offers reports on Internet usage and best 

practice in different vertical sectors such 

as financial services, retail and travel. Free 

research summaries available in  press‑ 

 release section and on its Marketing blog 

(http://blogs.forrester.com).

8  Smart Insights Digital Marketing 

Statistics

  (http://bit.ly/smartstatistics).

A regularly updated compilation of 

statistics including the top 10  

recommended statistics sources.

9  Internet or Interactive Advertising 

Bureau (IAB) US: www.iab.net, UK: iab.

uk.net, Europe: www.iabeurope.eu (see 

also www.eiaa.net).

Research focussing on investment in 

different digital media channels, in particular 

display ads and search marketing.

10 Internet Media in Retail Group (IMRG) 

www.imrg.org.

The IMRG has compilations on online 

e‑commerce expenditure and most popular 

retailers in the UK.

Table 2.2

Research tools for assessing your digital marketplace

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