20. The Law of Change
Brands can be changed, but only infrequently and only very carefully.
You may change your brand if:
• Your brand is weak or nonexistent.
• You want to move your brand down the food chain. This means lowering
your prices to give customers a little more value.
• Your brand is in a slow-moving field and the change will take place over
and extended period of time. Citicorp used to be 80 percent corporate
accounts and 20 percent consumer. Today the numbers are almost
reversed. The move towards a consumer bank has been gradual. The
natural process of forgetting takes place. Now we are more familiar with
the brand Citibank.
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